Refund Policy
Order Cancellations
Because our food is made fresh and many of our smoked meats require several days of preparation, we begin preparing orders well in advance of the scheduled pickup or delivery time.
If you need to cancel your order, please contact us before we begin purchasing ingredients, preparing, or smoking food specifically for your order. Once preparation has begun, we may be unable to cancel the order or provide a refund.
We are a small, locally owned business, and each order requires us to purchase ingredients and dedicate significant time to preparation. Once we have committed those resources to your order, we are generally unable to recover those costs.
We will always do our best to accommodate cancellation requests received before preparation begins.
I think “before we begin purchasing ingredients, preparing, or smoking food specifically for your order” is the key sentence.
Incorrect Or Missing Orders
We want you to receive exactly what you ordered.
If an item is missing, incorrect, or your order has another fulfillment issue, please contact us as soon as possible after receiving your order. We will work with you to determine an appropriate resolution, which may include a replacement, credit, or refund depending on the circumstances.
Please provide your order number and, when helpful, photographs of the issue so we can resolve it as quickly as possible.
Food Quality Concerns
If you believe there is a problem with the quality or condition of your food, please contact us promptly after receiving your order.
Because our food is fresh and perishable, we may not be able to provide a refund for concerns reported long after the order was received.
Customer safety is important to us. If you believe a food product may be unsafe to consume, please stop consuming it and contact us immediately.
Pickup Orders
Customers are responsible for picking up their orders during the agreed-upon pickup window.
If you are unable to pick up your order, please contact us as soon as possible. Because food is prepared specifically for the customer and is perishable, an order that is not picked up may not be eligible for a refund.
If you need an accessibility accommodation during pickup, please let us know. When requested, we can bring the order to your vehicle.
Refund Processing
When a refund is approved, it will generally be issued to the original payment method used for the purchase. Processing times may vary depending on the payment provider or financial institution.
Contact Us
If you have a question about an order, cancellation, refund, or food quality concern, please contact us:
Lethario’s
Phone: 760-717-4453
Email: info@letharios.com
Location: Oceanside, California